Shipping policy

Processing Time

  • All Items ship within 1–3 business days due to hand polishing.

Cost & Carriers 

  • Free shipping within the United States. 
  • Orders ship via USPS Ground Advantage, UPS Ground Saver or UPS Ground. 

Delivery Time

  • Estimated delivery time is 9–14 business days after shipment. Delivery times are estimates only and are not guaranteed.

Delays 

  • Occasional carrier delays may extend delivery times up to 3 weeks. These delays are outside our control. 
  • If your order hasn’t arrived within 1 week of the estimated delivery date, please contact us and we’ll help track it down.

Other Statements

  • Packages returned due to wrong address, failed pickup or recipient refusal will require buyer to pay reshipping fee.
  • A replacement shipment or refund will be arranged if a package is confirmed lost after 20 business days from the last tracking update.
  • If customs declaration errors are caused by us, we will provide either a free replacement shipment or a full refund. Buyers are responsible for delays, additional fees, or delivery failures caused by incorrect shipping information or failure to provide required documentation.